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Summer Semester 2021 Catalog

Help Desk Specialist, Technical Certificate of Credit

Overview

Offered at the Augusta Campus

Entrance Dates: Fall
Length of Program: 3 Semesters
Credit Hours Required to Graduation 25

Program Description: The purpose of this Help Desk Technician certification is to teach students how to maintain and troubleshoot computer hardware and software and be able a support person to handle calls from customers. Students will learn how to respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk.

Employment Opportunities: The Bureau of Labor Statistics has indicated that employment of computer support specialists is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software. Graduates of this program will be able to work in various help desk environment surrounding Information Technology.

Credentialing (Optional):  Completion of this TCC provides training to sit for the following examinations to enhance employability-- A+ (Comp TIA); Network+ (Comp TIA)

Curriculum Outline

Occupational Courses, 25 credits

COMP 1000INTRO TO COMPUTER LITERACY

3

CIST 1001COMPUTER CONCEPTS

4

CIST 1122HARDWARE INSTALL & MAINT

4

CIST 1130OPERATING SYSTEMS CONCEPTS

3

CIST 2130DESKTOP SUPPORT CONCEPTS

3

CIST 1401COMPUTER NETWORKING FUND

4

CIST XXXXCIST Elective

4

CIST Electives, 4 credits

(Students must meet prerequisites for electives or advisor approval)

CIST XXXXProgramming Language

4

CIST 1220STRUCTURED QUERY LANGUAGE

4

CIST 2129COMP DATABASE TECHNIQUES

4

CIST 2411MICROSOFT CLIENT

4

CIST 2451INTRO TO NETWORKS - CISCO

4

CIST 2452Cisco Routing&Switching Essent

4

CIST 2453Cisco Scaling Networks

4

CIST 2454Cisco Connecting Networks

4

CIST 2412Microsoft Server Installation and Maintenance

4

CIST 2413Microsoft Server Networking

4

CIST 2414Microsoft Server Identity Services

4

CIST 2992CIST INTERNSHIP II

4

Notes:

Guided Pathway

You may click on any course below to view the course description and prerequisite information.

Students who do not follow the Course Sequence listed below may not be able to complete the program in the number of semesters shown.

Augusta Day Program

PROGRAM NAME: Help Desk Specialist

AWARD: Technical Certificate of Credit

CAMPUS: Augusta Day Program

Year 1 First Semester

COMP 1000INTRO TO COMPUTER LITERACY

3

CIST 1001COMPUTER CONCEPTS

4

Year 1 Second Semester

CIST 1130OPERATING SYSTEMS CONCEPTS

3

CIST 1401COMPUTER NETWORKING FUND

4

Year 1 Third Semester

CIST 1122HARDWARE INSTALL & MAINT

4

CIST 2130DESKTOP SUPPORT CONCEPTS

3

CIST XXXXCIST Elective

4

 CIST 2411 can be substituted for CIST 1130 and CIST 2451 can be substituted for CIST 1401.