Overview
Offered at the Augusta Campus
| Entrance Dates: | Fall |
| Length of Program: | 3 Semesters |
| Credit Hours Required to Graduation | 25 |
Program Description: The purpose of this Help Desk Technician certification is to teach students how to maintain and troubleshoot computer hardware and software and be able a support person to handle calls from customers. Students will learn how to respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk.
Employment Opportunities: The Bureau of Labor Statistics has indicated that employment of computer support specialists is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software. Graduates of this program will be able to work in various help desk environment surrounding Information Technology.
Guided Pathway
Augusta Day Program
PROGRAM NAME: Help Desk Specialist
AWARD: Technical Certificate of Credit
CAMPUS: Augusta Day Program
Year 1 Fall Semester
Year 1 Spring Semester
Year 1 Summer Semester
| CIST 1122 | HARDWARE INSTALL & MAINT | 4 |
| CIST 2130 | DESKTOP SUPPORT CONCEPTS | 2 |
| CIST XXXX | CIST Elective | 4 |
*Refer to the College catalog for course prerequisite requirements.
Students who choose to not follow the Course Sequence listed above may not be able to complete the program in the number of semesters shown above.
The Augusta Technical College does not discriminate on the basis of race, color, national origin, gender or disability. For information on Title IX, contact the Title IX Coordinator, Shannon Patterson at (706) 771-4013 or in Building 100. For information on ADA/504, contact the ADA/504 Coordinator, Karissa D. Wright, at (706) 7714067 or go to the Counseling Center in Building 1300.