Grievance Procedure

The following procedure is to be used in reporting and settling grievances in regard to the policy listed above.

1. An opportunity will be provided to resolve the complaint informally through meetings with faculty/staff and student(s) and/or the appropriate coordinator as designated in this policy.
2. All parties to the complaint will be protected from retaliation. All written complaints and information obtained by impartial inquiry will be kept confidential.
3. The Coordinator shall within 15 days conduct a thorough and impartial inquiry into the matter. The findings of this inquiry will be reported in writing to the College administration.
4. A response concerning the complaint shall be made within ten (10) working days by the appropriate Vice President listed below: Vice President for Academic Affairs (Day or Evening credit programs or Adult Education), Vice President for Economic Development (Continuing Education or Industry Training programs), Vice President for Administrative Services (Business Office, Bookstore, Maintenance, Grounds, and Custodial Services), or the Vice President for Student Affairs (Admissions, Career Services, Counseling, Financial Aid, or Student Activities).

Augusta Technical College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. If a resolution is not reached at the institution level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review by the Technical College System of Georgia (TCSG) administration, please contact TCSG Student Affairs at studentaffairs@tcsg.edu or complete the following complaint form which can be found at http://www.gvtc.org/stateapprovals/TCSGStudentComplaintInstructions.aspx. Students residing outside of the State of Georgia who are taking an online course may also file a complaint with an agency located in their State.