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Spring Semester 2018 Catalog

Certified Customer Service Specialist, Technical Certificate of Credit

Overview

Offered at the Thomson campuses

Entrance Dates:Spring, and Summer
Length of Program:Two Terms
Credit Hours Required for Graduation:11

Program Description: The Certified Customer Service Specialist curriculum provides an academic and technology foundation to produce highly skilled employees for the service industry through the provision of core interpersonal, customer contact, business and communication skills, and fundamental computer skills used in a customer service environment. High school graduation or GED is required for graduation from this program.

Employment Opportunities: The graduates of this program will be prepared for entry-level service industry/customer contact jobs

Curriculum Outline

Occupational Courses

MKTG 1161SERV INDUSTRY BUS ENVIRONMENT

2

MKTG 1162CUSTOMER CONTACT SKILLS

4

MKTG 1163COMPUTER SKILLS FOR CUST SERV

2

MKTG 1164BUSINESS SKILLS FOR THE CUST

2

MKTG 1165PERSONAL EFFECT IN CUST SERVS

1