Spring Semester 2021 Catalog

MGMT 2205 SERVICE SECTOR MANAGEMENT

Credits

3

This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.

Lecture Hours

45

Lab Hours

0

Prerequisite

None

Corequisite

None